Contact IngramSpark Customer Service
How to Reach a Person at IngramSpark
Verified Contact Information
Toll-Free Number:
-
1-800-253-1560Privacy Inquiries
Customer Service:
-
1-615-213-3525
IngramSpark Emails:
Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
IngramSpark Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular IngramSpark Phone Number
1 (800) 253-1560
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular IngramSpark Email Address
ingramsparksupport@ingramcontent.com
IngramSpark Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Call Volume by Day
View full overview ›
IngramSpark Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular IngramSpark Phone Number | 1 (800) 253-1560 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 2 minutes |
| Most Popular IngramSpark Email Address | ingramsparksupport@ingramcontent.com |
| IngramSpark Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (3% reported full resolution) |
| IngramSpark Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 77% phone, 23% email |
| Common Reasons for Contact | Request for information, account and product/ service |
| Customer Effort Score | Medium Effort |
| Prepare before the call to IngramSpark | Customer id or account number, first and last name or email |
Call Volume by Day
Contact Information
IngramSpark Website:
IngramSpark Help Center:
Corporate Office Address:
Ingram Content Group
1 Ingram Blvd.
Tennessee
37086
United States
Other Info (opening hours):
Mailing Address:
Lightning Source LLC
1246 Heil Quaker Blvd.
LaVergne, TN. 37086
ATTN: Copyright Agent
Summary of IngramSpark Customer Service Calls
554
TOTAL
CALLS
CALLS
02:09
AVG CALL
DURATION
DURATION
3%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call IngramSpark?
Request for Information Question:
- “Help in signing up”
- “TITLE UPDATE”
- “Speak with Ross”
Account Question:
- “To reinstate books on Ingram Sparks account”
- “Login issues”
- “Cannmot access account”
Product/ Service Question:
- “Expired titles”
- “Trying to ACCEPT new agreement...accept button not working”
- “Also, if I wanted to just push the sales for England bought for people to purchase off of your website and I also like Barnes And Noble to be honest and I want to tell someGeneral information about how things work at Forest pay when you are an author”
Shipping and Delivery Question:
- “I placed the order February 13 and have not received my books”
- “EPROOF NOT RECEIVED, BEEN WAITING FOR WEEKS”
- “Shipping”
Return/ Replace Question:
- “Here’s the email you can send directly to Ingram Spark: Subject: Issue with ISBN Being Marked “Already in Use” & Incorrect Cover Image Displayed (Account# 9826364) Dear IngramSpark Support Team, I am reaching out because I am experiencing an is”
- “Return package”
- “I cannot change my password.”
Payments and Charges Question:
- “Pay an invoice”
- “Payment”
- “Being charged for a book twice no confirmation email”
Website/ Application Question:
- “I am not able to upload my file to the site”
- “Your setup website”
- “Order books on my website”
Staff Question:
- “Customer service”
- “Incorrect print on demand service”
Activation/ Cancellation Question:
- “Renew”
- “Cancel”
Cards Question:
- “No way to input credit card”
Refund Question:
- “Refund of my money”
Other Question:
- “See different qualities of color page options available”
- “Order books”
- “Ingramspark owes me money for a book sell”
Compare IngramSpark Customer Service To
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IngramSpark