IngramSpark
IngramSpark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 30 reviews; consumers are mostly dissatisfied and only 11% would likely recommend IngramSpark.
Positive Feedback
Distribution reach and print quality receive praise, with some authors satisfied with production results and value for price.
Negative Feedback / Risk Areas
- Frequent IngramSpark reviews note unresponsive customer service and a difficult website experience.
- IngramSpark customer complaints cite problems with royalties, missing payments, billing errors, and slow refunds.
- Orders, shipping delays, and account access or ISBN setup issues recur across reports.
Key Takeaways for Future Customers
- Expect good distribution but plan for limited support and long response times.
- Document payments and order confirmations to pursue refunds or royalties.
- Consider alternatives if prompt customer service or account control is essential.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 30 reviews; consumers are mostly dissatisfied and only 11% would likely recommend IngramSpark.
Positive Feedback
Distribution reach and print quality receive praise, with some authors satisfied with production results and value for price.
Negative Feedback / Risk Areas
- Frequent IngramSpark reviews note unresponsive customer service and a difficult website experience.
- IngramSpark customer complaints cite problems with royalties, missing payments, billing errors, and slow refunds.
- Orders, shipping delays, and account access or ISBN setup issues recur across reports.
Key Takeaways for Future Customers
- Expect good distribution but plan for limited support and long response times.
- Document payments and order confirmations to pursue refunds or royalties.
- Consider alternatives if prompt customer service or account control is essential.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
No answers to questions
I have talked to Marty, and he wanted to place my book, Orion's Park, in major retail stores. I paid $9k to get the 1,500 books sent.
The website doesn't show any sales, and nobody responds to calls or emails. Marty called and wanted 500 more books, but I declined due to no sales being posted. I have not received any payments. I was also told they would set up a book signing locally.
That has not happened. Frustrated!
- Cannot get answers
Preferred solution: Updated sales numbers and my share of the sales.
User's recommendation: Don't fall for the lines.
Baltimore, Maryland
Here’s the email you can send directly to Ingram Spark: Subject: Issue with ISBN Being Marked “Already in Use” & Incorrect Cover Image Displayed (Account# 982****) Dear IngramSpark Support Team,
Heres the email you can send directly to Ingram Spark: Subject: Issue with ISBN Being Marked Already in Use & Incorrect Cover Image Displayed (Account# 982****) Dear IngramSpark Support Team, I am reaching out because I am experiencing an is
Preferred solution: I would like someone to look into the matter so my book can be published. Account number. 9826354
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boynton Beach, Florida
Unable to access my account to set up new PW
I have spent hours trying to get a human being on the line I could correct in minutes. I have been unable to access my account, and they threaten to suspend my account!
- No phone number or way of talking to them
Preferred solution: establish my account to agree to their agreement! unable to get code to reestablish PW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGive me 50 bucks
Excel book writing setup an account which I didn't need for my book they published. I had already paid $1,060 for Global distribution then they wanted an additional $50 to complete the process.
Found out it was not even setup in my name on Ingram Spark which I didn't even need as I already have an Amazon account, which they knew as I had given all of my information. I just wan to through with them and secure everything I can.
Dawsonville, Georgia
No customer service...there's no way to give them a zero so i just picked one
no way to get into my account. I was instructed to change my password; that didn’t work.
Then you locked my account, and then no one responds via emails after several attempts. Crazy, horrible customer support.
Preferred solution: Someone to just call me back to resolve a simple issue ---after five days of trying.....
User's recommendation: avoid if possible
Clyde, Kansas
I am very satisfied with the quality of work done on my book. I don't know how to get into sales unless it is big dollars which I don't have. But any suggestions would be greatly appreciated. T. U.
I 'thought' that books would be listed on your sales sheets. For instance, my children's book might be listed with schools and the papers that go home for parents to look over and buy.
I love to write Children's Poetry. Children love them.
User's recommendation: Libraries and schools
Staten Island, New York
Book availability
I need to purchase some of my books that you have published. When will my books be shipped?
Ollie Marshall-Rico
Preferred solution: Price reduction
User's recommendation: Make books available for publish authors
Parkhill, Ontario
Nothing but a pain!
No good!
There is obviously no way that accountant customers can contact a live customer service agent! I have spent a fruitless week trying! I don't intend to try anymore, but I will warn my friends.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcused.
I want to accept the new policy, but my email wasn't accepted. I tried to change the password to get into my account but I couldn't.
It's also confusing because there are different companies with a similar name. I am totally satisfied with the original printing!!
I want to continue having it printed. JMc
Arlington, Virginia
Book format
I have a question regarding formatting a childrens book. What is the minimum pages for a hardcover and softcover childrens book?
Allen, Texas
I really can’t write the company because I didn’t talk to speak with anyone
Also, if I wanted to just push the sales for England bought for people to purchase off of your website and I also like Barnes And Noble to be honest and I want to tell someGeneral information about how things work at Forest pay when you are an author
User's recommendation: Have someone to at least answer the phone the last person
Newark, New Jersey
Publishing platforms
My book is not available on Amazon. Drkimberlynrowland.com needs to speak with someone live. I can be reached at 973-592-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdating an ISBN from a SKU
THIS company is so... customer unfriendly.
A title that I have had listed with them has been uploaded/changed a few times with a charge every time. THEY will not distribute the book because the ISBN isn't reflected in the title listing, but is in the interior PDF. Upon request to changing the SKU they provided to a the purchased ISBN, I am given the run around and asked to make a new title, charging me for another round because they aren't helpful in assisting me with a simple change.
I wish there was an alternative to INGRAMSPARK for distribution. AND I believe one day there will be.
- Print quality
- Distribution
- No customer service
Preferred solution: Price reduction
User's recommendation: BE careful when you use them, and check all your data before uploading.
Saint Paul, Minnesota
Poor Service
I submitted a revised book cover weeks ago. There have been multiple requests to IngramSpark for an update. No response from them whatsoever.
Portland, Oregon
Return package
I need help. It takes Ingram forever to answer my emails.
I dont know how to fix this.
The return package was supposed to go to me, but it sounds like its going to Ingram. I need help.
Vidalia, Louisiana
Set up PayPal account
I need to complete setting up my PayPal account with IngramSparks. At present, my books are selling, and I am not getting a penny for my work.My cellphone number is 601941****.
- Good company
- Need to be able to talk to customers
Preferred solution: Full refund
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